Yaron Morhaim Jewellery – Returns Policy
These terms and conditions are designed to protect both you as the customer and us as the supplier. You have the right to return goods if you are not entirely satisfied, provided:
1. The goods are returned within 7 working days of receipt. Please note that for reasons of health and hygiene (Trading Standards) earrings for pierced ears and body Jewellery is non-returnable. We are unable to accept these items for exchange or refund unless they are found to be faulty.
2. The goods reach us in perfect condition in the original packaging. You are responsible for ensuring that the means of delivery is adequate, that the items are insured against loss or damage and that proof of receipt is provided. In the U.K, Royal Mail’s Special Delivery service provides all these aspects but you must make sure that you choose the appropriate level of compensation with regard to the value of the goods enclosed.
Any discrepancies will result in a full or partial forfeiture of your credit. Before returning any purchase for any reason, you must e-mail firstname.lastname@example.org. We shall then issue an authorizing number. The following information will be required; Full name and address, order number, Product code, description and quantity. Your reason for return, whether you require a replacement or credit. When returning the goods, you must adhere to the following policy:
Remember, all items must be in the original packaging.
You must include your invoice (or a photo copy of the invoice) from the original order.
You must e-mail us with the confirmation when you have implemented the postal instructions.
Refunds will be issued in the form of the original payment.
Please remember that we are unable to refund or exchange items, which have been damaged after you have received them.
We regret that any ring, which is made especially to size, cannot be returned for refund, only for resizing. Please note that revolving rings cannot be sized.